Dashboard
Review queue
Approve or reject payments LokiPay could not settle.
A payment goes to review when the evidence doesn’t line up. Open it to see the reason, the claimed Transaction ID and candidate SMS — unclaimed MoMo credits that look like this payment.
| Reason | What happened | Usual action |
|---|---|---|
AMOUNT_TOO_LOW | Less money arrived than the amount due. | Reject, or approve with the received amount if you accept it. |
AMOUNT_MISMATCH | An EXACT-amount payment received a different amount. | Approve or reject. |
CLAIM_SMS_NOT_RECEIVED | The customer claimed a Transaction ID but its SMS never arrived. | Check your MoMo statement; approve with the right SMS or a manual amount. |
REFERENCE_MISMATCH | The reference the customer typed differs from the SMS. | Approve if the SMS is clearly this payment. |
REFERENCE_BELONGS_TO_OTHER_INTENT | The SMS carries a different payment’s reference. | Usually reject this claim. |
CLAIMED_TXID_MISMATCH | The reference matched, but the customer had claimed another Transaction ID. | Check both; approve the right one. |
DUPLICATE_CLAIM | Two customers claimed the same Transaction ID. | Approve the real payer, reject the other. |
TRANSACTION_TOO_OLD | The SMS arrived long before the payment was created. | Likely an old transfer; reject unless you know otherwise. |
TRANSACTION_IGNORED | The SMS was marked ignored. | Restore it first if it is genuine. |
Decisions are final#
Approve links the payment to an SMS (or records a manual amount with a note) and sends payment.verified. Reject needs a reason, sends payment.rejected and the customer sees it. Each payment can be decided once; both actions are recorded in the audit log.